Spa Policy

Spa Services
Please plan to arrive at least 15 minutes before your scheduled appointment time. You are more than welcome to arrive earlier and take advantage of our Relaxation Lounge as well as our Garden Oasis.

Arriving Late
Please note, if you arrive late for your appointment, your service may be shortened so as not to delay the next scheduled guest.

Appointments & Cancellations
We ask for a major credit card to hold scheduled appointments. Appointment times you select are reserved especially for you. Therefore, we ask the following notice: 24 hrs. for individuals, 48 hrs. for couples and 96 hrs. for large parties. Otherwise, there will be a 100% charge for each service.

Pricing
All prices are subject to change without notice.

Cell Phones
In consideration of other guests, we ask that cell phones are turned off or put on silent mode during your spa visit.

Children
In consideration of other guests, we ask that young children not accompany you at the spa.

Gift Cards
We provide gift cards at any value, allowing your guest the most flexibility in choosing their Cielo experience. Gift cards are nonrefundable.